March 17 2020: Covid-19/Coronavirus Hansford & Crocker continue to operate as normal at our Hessle, David Lloyd and Total Fitness clinics. We are carefully monitoring the Public Health England, Gov.uk and our governing body (BASRaT) websites for the latest advice, information and guidance on Coronavirus and adapting our procedures as events and protocols unfold. You can find more information at: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public If you or anyone in your household show any signs of coronavirus including a new continuous cough, high temperature or have cold or flu symptoms, however mild, and you have an upcoming appointment we ask you to call us to rearrange your appointment. Please telephone if you have any doubts whatsoever as to whether you should attend a scheduled appointment or any other concern you might have. The health and wellbeing of our patients and team is, as always, our primary concern and we will continue to monitor the situation and take all necessary precautions to safeguard clients and staff. We understand that the coming months will be a challenging period and wish you all good health during this unprecedented time. If you have ANY concerns or questions we are available at anytime at these numbers: Alex - 07807 652 792     Will - 07935 212 010     Head Office - 01482 641050
March 20 2020: COVID-19 New Procedures In the light of the COVID19 we would like to make you aware of a number of procedural changes we are making with the aim to minimise any potential risk. As it stands both Will and Alex are completely heathy with no COVID-19 symptoms and all three clinics are open as normal. As a business we have decided that during the current coronavirus outbreak we will work completely separately, with the aim that if one of us comes down with any of the COVID-19 symptoms the other can carry on working and keep the business operational. At this moment in time we are creating a new office and treatment room upstairs for Will. He will use this upstairs treatment room/ office and Gym 2 as well as working out of David Lloyd. Whereas Alex will use our normal office, main treatment room, Gym 1 as well as working out of Total fitness. We expect to have the new treatment room ready by Wednesday/ Thursday next week, therefore in the meantime only Alex will be working out of Hessle. We are sorry for any inconvenience caused by this procedural change. Other procedural changes are as follows: - All towels have been removed from the beds to make it easier to sanitise after every session. Towels will only be used if absolutely    necessary to cover up, these will be replaced after every session. - All clients will be asked to wash/ sanitise their hands upon arrival. - Magazines have been removed from reception. - Any areas that are “touched by hands” will be sanitised after every session (door handles, card machine etc). - An extra hand clean/ sanitise - one at the end of each session and one before the start of the next session. - No client will be passed the practitioners iPad, please complete the initial assessment form at home via the e mail provided. - All gym equipment will be wiped down and sanitised after every use We hope that you understand these changes and they don’t disrupt from the usual high standards at Hansford and Crocker. Please note that we will be doing a daily update on our Facebook page on the situation.
Hello to all our loyal clients, In light of the latest measures stipulated by the government, and our duty of care to our clients’ health and safety, which is of paramount importance to us, we feel it would be irresponsible to keep the clinic open, despite our high hygiene protocols. This current climate has led us to the difficult decision to temporarily close our doors. We will be constantly monitoring this, and will adapt our business strategy accordingly in line with our professional governing body. However, at this moment in time we must take heed of their advice in keeping you all safe and healthy. Regretably, all bookings as of midnight Sunday 22nd March will be cancelled. We will be contacting our clients with outstanding bookings over the next few days to discuss how we may continue to support them. In the meantime we are available for video or calls for any questions or advice. We will also be uploading advice and ideas on social media over the next few weeks. Please follow the Hansford & Crocker facebook page (@hansfordandcrocker) and Instagram page (hansfordcrocker) where we will be posting more information. *** Do Not Worry *** Closing our doors does not mean we are closing the business. We will be moving to more digital and using Facebook and Instagram as our platform for communicating with you until we believe it is safe to reopen our doors. We will keep in touch with you and keep you updated. We would also like to take this opportunity to thank you for your continued support over the years, we wouldn’t have been going for 12 years and with 3 clinics to date without all of you. Wishing you all very safe and healthy wishes over this turbulent period. Alex and Will
March 22 2020: COVID-19